About the Role
We are looking for an energetic, organized, and hands-on Associate Operation Officer to support HAUP’s core fleet and field operations. In this role, you will ensure that our carsharing and EV fleet across various HAUP stations operates efficiently, safely, and seamlessly. You will handle fleet maintenance schedules, monitor vehicle status via tech systems, coordinate with field teams/technicians, and solve daily operational issues to deliver the best mobility experience for our users.
Key Responsibilities
Fleet Monitoring & Status Tracking: Monitor vehicle status, hardware connectivity, fuel/charge levels, and availability across HAUP stations using our internal operational system.
Maintenance & Repair Coordination: Schedule routine vehicle maintenance, cleaning, battery charging/swapping, and urgent repairs in coordination with garages, service providers, and field technicians.
Station Management & Quality Control: Conduct regular inspections (or coordinate with field officers) at HAUP stations to ensure vehicle cleanliness, proper parking compliance, and signage maintenance.
Incidents & Emergency Handling: Assist in managing unexpected operational issues such as accidents, vehicle breakdowns, hardware glitches, or unauthorized parking in real-time, collaborating with Customer Support and insurance partners.
Document & Asset Tracking: Maintain operational logs, vehicle inspection reports, key management, fuel card tracking, and insurance/tax renewal records for assigned vehicles.
Cross-functional Collaboration: Work closely with the Customer Experience, Fleet Tech, and Business Development teams to optimize fleet turnaround time and onboard new vehicles smoothly into the ecosystem.
Skills and Qualifications
Education: Bachelor’s degree in Automotive Technology, Logistics, Business Administration, Management, or a related field.
Experience: 0–2 years of experience in Operations, Fleet Operations, Logistics, or Technical Support (fresh graduates or candidates with internship experience in car rentals, automotive, or tech startups are welcome).
Skills: Basic knowledge of automotive/vehicle operation and maintenance concepts. Proficiency in Google Workspace (Sheets, Docs) and Microsoft Office for tracking and reporting. Strong problem-solving, multi-tasking, and communication skills.
Languages: Good command of written and spoken Thai; basic working proficiency in English.
Attributes: Action-oriented, detail-minded, calm under pressure, and adaptable to a fast-moving operational environment.
Other: Possession of a valid driver’s license (manual/automatic) and willingness to travel for station/field visits as required.